Help & faq

Help & faq

Help & faq

Use our web site

Our site offers various features to make your purchases, for example: the function Research on the site and a practical option, send to a (e) friend (s).
To make your purchases, you can just follow simple steps to complete and finalize your order. If you have already registered your e-mail address on the site or shopping in our shop, you can use your email address to login. Otherwise, you must create an account. The account will allow you to?? Have access to practical features such as book?? Address and your personal order history.

To register after entering your address, an email containing a link to confirm your address will be sent within 10 minutes, if you do not receive it, check your email registered your spam folder or spam.

 


Out of stock

Some items may be out of stock items are missing then manufacturing and generally available after a few weeks of sales professionals furniture ordering and reserving us, some products are sometimes unavailable for a longer time, if you wish you can make a reservation by leaving a small deposit for it please contact us.


Price deliveries

To know the shipping price of one or more articles, just click on the icon panier.gif articles, the price of shipping will appear at the top right of your screen.
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Order Tracking
In Royaldecorations, our clients are always informed of the departure of their parcels, in Colissimo or Exapaq for small items have a tracking number will be sent by email within 12 hours after notification of shipment, our customer is at your service to make you 09.62.52.65.54 follow live stages of the preparation of orders and delivery.


Secure payment

Payment

Payment by Credit Card Secured via Paybox (Verona).
Your bank details are encrypted and your payment is secure, this secure payment allows you to make your payments safely anywhere in the world. We never have access to your bank details (card number, code ...), we only receive a notice of acceptance or refusal of your payment.


PayPal
By using PayPal, you can shop safely without sharing your financial information with sellers. The following elements also contribute to the protection of your personal information, paypal is accepted for 60 € maximum.


Who are we?

The company is a limited liability Toufau French established in 2004 specializing in antique reproduction.

 


Satisfied or refunded

You have a period of 7 working days of receipt to return the product does not suit you. The return costs are at your expense. The price and costs to the product purchased will be refunded.

 


Visit our warehouse

 Near Vesoul our warehouses are open to visitors from 9 am to 12 pm and 14 pm to 17 pm Monday to Friday Saturday morning by appointment. Our address: Toufau Sarl, Za Champ au Roi, 70000 Vaivre and Montoille, Tel: +33 9.62.52.65.54

 


 

Custom Furniture

We do not make custom furniture, each piece is hand made in Egypt, each piece has its own marble and its own ornaments, it is not possible to modify.

 


 

Product Info

Our products are products made by artisans cabinetmakers, bronze, marble workers of working with natural materials and respect the old.

 


Taxes and Customs

Orders are shipped from our warehouse in France, prices are all taxes included, there is therefore no taxes or customs fees to pay. For countries outside the EEC the sale is made duty, you will pay taxes in your country.

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