These general conditions of sale (hereinafter the "General Conditions") apply to any purchase made by a user / natural person (hereinafter the "CUSTOMER") on the websites; <htdeco.co.uk>, <htdeco.co.uk>, <htdeco-ebay.co.uk>, htdeco.es>, <htdeco.de>, <htdeco.it>, <royaldecorations.co.uk>, <htdeco-ebay. en, <armchair-baroque.eu>, <lampestiffany.eu>, <royaldecorations.co.uk>, <royaldecorations.de>, <royaldecorations.es>, <royaldecorations.eu>, <royaldecorations.it>, < toufau.fr>, <toufau.eu>, <toufau.com> from SARL TOUFAU, SARL registered in the commercial and companies register VESOUL under the number 479704603, having its registered office SARL TOUFAU - ZA Champ au Roi - 70000 Vaivre et Montoille - France, France Tel: 0962526554, Fax: 0384960575, email: email@example.com (hereinafter the "SELLER"). IMPORTANT Any order placed on the SITE obligatorily implies the unreserved acceptance of the CLIENT of these general conditions of sale.
Article 1. DEFINITION
The terms used hereinafter have the following meanings in these General Terms and Conditions: "CUSTOMER" means the SELLER's contractual partner, who guarantees to be a consumer as defined by French law and jurisprudence. As such, it is expressly provided that this CUSTOMER acts outside any usual or commercial activity. "DELIVERY": refers to the first presentation of the PRODUCTS ordered by the CLIENT at the delivery address indicated during the order. "PRODUCTS": refers to all the products available on the SITE. "TERRITORY": refers to Metropolitan FRANCE, including Corsica (excluding DOM / TOM).
Article 2. OBJECT
These General Conditions govern the sale by the SELLER to his CLIENTS of the PRODUCTS. The CUSTOMER is clearly informed and acknowledges that the SITE is aimed at consumers and that professionals must contact the sales department of the SELLER in order to benefit from separate contractual conditions.
Article 3. ACCEPTANCE OF GENERAL CONDITIONS
The CUSTOMER undertakes to read these General Conditions carefully and to accept them, before proceeding to the payment of an order of PRODUCTS passed on the SITE. These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CLIENT is invited to read carefully, download, print the General Conditions and to keep a copy. The SELLER advises the CUSTOMER to read the General Conditions for each new order, the latest version of the said Conditions applying to any new order of PRODUCTS. By clicking on the first button to place the order and then on the second to confirm the said order, the CLIENT acknowledges having read, understood and accepted the General Conditions without limitation or condition.
Article 4. OPENING AN ACCOUNT - BUYING PRODUCTS ON THE SITE
To be able to buy a PRODUCT, the CUSTOMER must be at least 18 years old and have the legal capacity or, if it is minor, be able to justify the agreement of its legal representatives. The CLIENT will be invited to provide information to identify it by completing the form available on the SITE. The sign (*) indicates the mandatory fields that must be filled in for the CUSTOMER's order to be processed by the SELLER. The CLIENT can check on the SITE the status of his order. The follow-up of DELIVERIES can, if necessary, be carried out using the tools of follow-up of line of certain carriers. The CUSTOMER may also contact the sales department of the SELLER at any time by e-mail, at the address firstname.lastname@example.org, in order to obtain information on the status of his order. The information that the CLIENT provides to the SELLER during an order must be complete, accurate and up-to-date. The SELLER reserves the right to ask the CLIENT to confirm, by any appropriate means, his identity, his eligibility and the information provided.
Article 5. ORDERS
Article 5.1 Characteristics of products
The SELLER strives to present as clearly as possible the main characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under the applicable law (in these General Conditions). The CLIENT undertakes to read this information carefully before placing an order on the SITE. The SELLER reserves the right to modify the selection of PRODUCTS available on the SITE, in particular according to the constraints related to its suppliers. Unless expressly stated otherwise on the SITE, all the PRODUCTS sold by the SELLER are new and in compliance with the European legislation in force and the standards applicable in France.
Article 5.2. Order procedure
Orders of PRODUCTS are directly placed on the SITE. To place an order, the CUSTOMER must follow the steps described below (note however that depending on the CUSTOMER's start page, the steps may differ slightly).
5.2.1. Selection of PRODUCTS and purchase options
The CUSTOMER must select the PRODUCT (s) of his choice by clicking on the PRODUCT (s) concerned and choosing the desired characteristics and quantities. Once the PRODUCT is selected, the PRODUCT is placed in the CLIENT's basket. The latter can then add to his basket as many PRODUCTS as he wishes.
Once the PRODUCTS selected and placed in his basket, the CLIENT must click on the basket and check that the contents of his order is correct. If the CLIENT has not yet done so, he will then be asked to identify himself or to register. Once the CUSTOMER has validated the contents of the basket and has identified / registered, will be presented an automatically completed online form and summarizing the price, the applicable taxes and, if applicable, the costs of delivery. The CUSTOMER is invited to check the content of his order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before validating its content. The CUSTOMER may then proceed to the payment of the PRODUCTS by following the instructions on the SITE and provide all the information necessary for billing and DELIVERY of the PRODUCTS. For PRODUCTS for which options are available, these specific references appear when the right options have been selected. Orders placed must include all the information necessary for the proper processing of the order. The CLIENT must also indicate the delivery method chosen.
5.2.3. Acknowledgment of receipt
Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CLIENT's order. A copy of the acknowledgment of receipt of the order is automatically sent to the CLIENT by email, provided that the email address provided through the registration form is correct. The SELLER does not send any order confirmation by post or fax.
During the ordering process, the CUSTOMER must enter the information required for billing (the sign (*) will indicate the mandatory fields to be filled in for the CUSTOMER's order to be processed by the SELLER). In particular, the CUSTOMER must clearly indicate all the information relating to the DELIVERY, in particular the exact address of DELIVERY, as well as any possible access code to the DELIVERY address. The CUSTOMER must then specify the payment method chosen. Neither the order form that the CLIENT establishes online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by e-mail constitutes an invoice. Whatever the method of order or payment used, the CUSTOMER will receive the original invoice to the DELIVERY of the PRODUCTS, inside the package.
5.3. Date of the order The date of the order is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE do not begin to run until this date.
For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros all taxes included, as well as the applicable delivery charges (depending on the weight of the package, excluding packaging and gifts, the address of DELIVERY and the carrier or mode of transport chosen). Prices include in particular the value added tax (VAT) at the rate in effect on the date of order. Any change in the applicable rate may impact the price of the PRODUCTS from the date of entry into force of the new rate. The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold. Vendor prices of the SELLER are subject to change. As a result, the prices listed on the SITE may change. They can also be modified in case of offers or special sales. The prices indicated are valid, except gross error. The applicable price is the one indicated on the SITE on the date on which the order is placed by the CLIENT.
5.5. Availability of PRODUCTS
Depending on the PRODUCT concerned, the SELLER applies "just-in-time" stock management. Therefore, depending on the case, the availability of the PRODUCTS depends on the SELLER's stocks. The SELLER undertakes to honor the orders received provided that the PRODUCTS are available. The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CLIENTS may also be informed of the restocking of a PRODUCT by the SELLER. In any case, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CLIENT without delay if the PRODUCT is unavailable. The SELLER may, at the request of the CUSTOMER: Either offer to ship all the PRODUCTS at the same time as soon as the PRODUCTS out of stock will be available again, Either proceed to a partial shipment of the PRODUCTS available at first, then to shipping the rest of the order when the other PRODUCTS are available. Either offer an alternative PRODUCT of quality and equivalent prices, accepted by the CLIENT.
The customer in case of unavailability, can of its right to cancel his order in whole or only the unavailable products.
If the CUSTOMER decides to cancel the unavailable products of his order, he will obtain the refund of all the sums paid for the unavailable PRODUCTS as well as the fraction of the price of the corresponding transport.
He may also decide to cancel his entire order. The total amount of his order, including delivery costs will be refunded to him, without delay and at the latest within 14 days of the payment following his request to cancel his order. In case of agreement of split shipments, the customer will not pay additional fees.
5.6 Product Info
The bronze furniture and lamps are made in Egypt by artisans in a traditional way. Bronze sculptures, wrought-iron garden furniture and wrought-iron accessories, cast iron, terracotta statues of Xi'an warriors, ceramics and porcelain in China, lamps, chandeliers, lamps, lighting fixtures Tiffany are made in China, all our items are brand new. The bronzes are not signed and are all reproductions. The dimensions are given as an indication, woods, marquetry and marbles being natural elements may have hue or slightly different patterns. Each piece of furniture being made by hand, often what we could call defects from an industrial point of view is the proof of a craft work, our articles are reproductions of antiques traces of wear are voluntary in order to to have an authentic appearance, they can according to the fabrications be slightly different in color or color of wood, to have additional ornaments and conversely, as well as details compared to the picture of presentation, but the quality and the form remain identical.
Article 6. Right of withdrawal
The terms of the right of withdrawal are provided for in the "withdrawal policy", policy available in Annex 1 hereof and accessible at the bottom of each page of the WEBSITE via a hypertext link.
Article 7. PAYMENT
7.1. Means of payment
The CUSTOMER may pay his PRODUCTS online on the SITE according to the means proposed by the SELLER. The CLIENT guarantees to the SELLER that he holds all the authorizations required to use the means of payment chosen. The SELLER will take all necessary measures to ensure the security and confidentiality of the data transmitted online as part of the online payment on the SITE. It is specified that all payment information provided on the SITE is transmitted to the bank of the SITE and are not processed on the SITE.
7.2. Payment date
In the case of a single payment by credit card, the account of the CUSTOMER will be debited as soon as the order of PRODUCTS passed on the SITE. In case of partial DELIVERY, the total amount will be debited from the customer's account, the delivery costs will be without supplement for the following parcels. If the CLIENT decides to cancel the order of unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these General Conditions.
7.3. DELAY OR REFUSAL OF PAYMENT
If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the Customer Service of the SELLER to pay the order by any other valid means of payment. In the event that, for any reason whatsoever, opposition, refusal or otherwise, the transmission of the flow of money due by the CLIENT would be impossible, the order will be canceled and the sale automatically terminated.
Payments will be made by credit card; they will be realized through the secure Paybox system (Verona) which uses secure systems so that the transmitted information is encrypted by a software and that no third party can become acquainted during the transport on the network.
This method of payment is accepted for a maximum of 60 €
Article 8. Proof and Archiving
Any contract concluded with the CUSTOMER corresponding to an order of more than 120 euros TTC will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 231-1 of the Consumer Code. The SELLER agrees to archive this information in order to monitor the transactions and to produce a copy of the contract at the CLIENT's request. In case of dispute, the SELLER will have the opportunity to prove that his electronic tracking system is reliable and that he guarantees the integrity of the transaction.
Article 9. Transfer of ownership
The SELLER remains the owner of the PRODUCTS delivered until their complete payment by the CLIENT. The above provisions do not prevent the transfer to the CLIENT, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage of the PRODUCTS subject to the reservation. ownership, as well as the risk of damage that may result.
Article 10. Delivery
The terms of DELIVERY of the PRODUCTS are provided in the "delivery policy" referred to in Appendix 2 herein and accessible at the bottom of each page of the WEBSITE via a hypertext link.
Article 11. Packaging
The PRODUCTS will be packaged in accordance with the applicable transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CLIENTS undertake to respect the same standards when returning PRODUCTS under the conditions set out in Appendix 1 - Cancellation Policy. 7 /
Article 12. TRANSPORT AND INSURANCE - Damage
All our shipments carry an insurance, in case of breakage, our company replaces you or refunds the deteriorated objects, for that we bring to your knowledge the legislation in force:
As soon as the consumer takes possession of the goods, the risk of loss or damage is transferred to him.
Therefore, it is important to:
- Do not sign the delivery note before checking the contents of the packages and the condition of the goods;
do not give in to the pressure of the deliverymen, take the time to examine your merchandise.
- The consumer may choose to entrust the delivery to a carrier other than those advertised by the professional, but in this case, the risk of loss or damage to the goods are transferred by the seller to the carrier chosen by the consumer, as soon as He took possession of the goods.
It is strongly recommended to check the condition of the goods in front of the deliveryman but that in any case, the customer has a right to issue his claims in the absence of the driver to obtain support Delivered goods damaged, in accordance with the implementation rules provided for in Articles L.133-3 of the French Commercial Code and Article L224-65 of the French Consumer Code.
Any risk of loss or damage to the goods is transferred to the consumer at the moment when the latter or a third party designated by him, and other than the carrier proposed by the professional, physically takes possession of these goods.
The reception of the transported objects extinguishes any action against the valet for damage or partial loss if within three days, not including the holidays, which follows that of this reception, the addressee did not notify the valet, by extrajudicial act or by registered letter, his reasoned protest.If within the above deadline it is formed a request for expertise in application of Article L. 133-4, this request is worth protest without it being necessary to proceed as it is says in the first paragraph. All contrary stipulations are null and void. This last provision is not applicable to international transport.
When the consumer personally takes delivery of the transported objects and when the valet does not justify giving him the opportunity to effectively verify their good condition, the period mentioned in Article L. 133-3 of the Commercial Code which extinguishes any action against the valet is raised to ten days.
In case of breakage
It is best to leave the broken goods to the carrier and keep everything in good condition. But think of refused sets, example: you receive a pedestal table and a chest of drawers, the marble of the dresser is broken, you can keep the table, leave the dresser and marble to the deliveryman, do not keep the dresser, do the same it is another set (eg a table with a glass).
We will replace the broken goods upon receipt of the return or refund them and the corresponding transportation costs.
Article 13. Liability
The SELLER shall not be held liable in the event of non-performance or improper performance of the contractual obligations attributable to the CLIENT, in particular when entering the order. The SELLER can not be held responsible, or considered to have failed, for any delay or non-performance, when the cause of the delay or non-performance is related to a case of force majeure as defined by the case law French courts and tribunals. It is also specified that the SELLER does not control the websites that are directly or indirectly related to the SITE. Consequently, it excludes any liability for the information published therein. Links to third party websites are provided for informational purposes only and no warranty is provided as to their content.
Article 14. Personal data
The SELLER collects personal data about his Customers on the SITE, including through cookies. CUSTOMERS may disable cookies by following the instructions provided by their browser. The data collected by the SELLER is used to process orders placed on the SITE, manage the CLIENT's account, analyze the orders and, if the CUSTOMER has chosen this option, send him commercial prospecting letters, newsletters, offers promotional and / or special sales information, unless the CLIENT no longer wishes to receive such communications from the SELLER. The CLIENT's data are kept confidential by the SELLER in accordance with his declaration made to the CNIL, for the purposes of the contract, its execution and in compliance with the law.
CUSTOMERS may unsubscribe at any time by accessing their account or by clicking on the hypertext link provided for this purpose at the bottom of each offer received by email. The data may be communicated, in whole or in part, to the service providers of the SELLER involved in the ordering process. For commercial purposes, the SELLER may transfer to his business partners the names and contact details of his CLIENTS, provided that they have given their prior consent when registering on the SITE. The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time on the SITE or by contacting the SELLER. The SELLER may also ask his CUSTOMERS if they wish to receive commercial solicitations from his partners. In accordance with the law n ° 78-17 of January 6th, 1978 relative to the data processing with the files and the liberties, the CLIENT profits from a right of access, of rectification, of opposition (for legitimate motives) and of suppression of his personal data. He can exercise this right by sending an e-mail to the address: email@example.com or by sending a mail to SAR TOUFAU - ZA Champ au Roi - 70000 Vaivre and Montoille - France. It is specified that the CLIENT must be able to prove his identity, either by scanning an identity document or by sending the SELLER a photocopy of his identity document.
The customer has the opportunity to register on the list of opposition to canvassing telephone on the site www.bloctel.gouv.fr .
Article 15. Claims
The SELLER makes available to the CUSTOMER a "Customer Telephone Service" at the following number: 0962526554 (non-surcharged number). Any written complaint from the CUSTOMER must be sent to the following address: SAR TOUFAU - ZA Champ au Roi - 70000 Vaivre and Montoille - France. The European Commission's Online Dispute Resolution Platform can also help you, especially in the case cross-border shopping.
The seller puts at the service of the client the following mediation services:
"In accordance with Article L. 612-1 of the Consumer Code, you can use the CM2C mediation service free of charge to which we are responsible:
To enter CM2C you have 3 ways to submit your file:
By using their online service on the site, you complete the form of your request, possibly accompanied by supporting documents for the file. By mail, at the following address: CM2C - 14 rue Saint Jean 75017 Paris By mail, at: firstname.lastname@example.org
Article 16. Intellectual Property
All the visual and sound elements of the SITE, including the underlying technology used, are protem
by copyright, trademark law and / or patents. These elements are the exclusive property of the SELLER. Anyone who publishes a website and wishes to create a direct hypertext link to the SITE must request the SELLER's authorization in writing. This authorization of the SELLER will in no case be granted definitively. This link must be removed at the request of the SELLER. Hypertext links to the WEBSITE using techniques such as framing or in-line linking are strictly prohibited.
Royaldecorations and Htdeco are trademarks registered with INPI by Sarl Toufau.
Our sites and their contents are protected by a copyright
You can consult these deposits:
Article 17. Validity of the General Conditions
Any modification of the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions can not affect the validity of these General Conditions. Such modification or decision does not authorize the CUSTOMERS to disregard these General Conditions. Any conditions not expressly dealt with herein shall be governed by the use of the retail trade sector for companies whose head office is in France.
Article 18. Modification of the General Conditions
These Terms and Conditions apply to all purchases made online on the SITE, as long as the SITE is available online. The General Terms and Conditions are accurately dated and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order. Changes to the Terms and Conditions will not apply to PRODUCTS already purchased.
Article 19. Jurisdiction and applicable law
These General Conditions as well as the relations between the CLIENT and the SELLER are governed by French law.
In case of dispute, only the French courts will be competent.
However, prior to any recourse to the arbitration judge or state, will be privileged negotiation in a spirit of loyalty and good faith with a view to reach an amicable agreement upon the occurrence of any conflict relating to this contract, including its validity.
The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgment of receipt indicating the elements of the conflict. If, after a period of fifteen (15) days, the parties can not reach an agreement, the dispute shall be submitted to the competent court designated below.
Throughout the entire negotiation process and until its outcome, the parties refrain from taking any legal action against each other and for the conflict that is the subject of the negotiation. Exceptionally, the parties are allowed to appeal to the court of summary proceedings or to request the issuance of an order on request. A possible action before the court of interim relief or the implementation of a procedure on request does not entail on the part of the parties any waiver of the amicable settlement clause, unless otherwise expressly agreed.
ARTICLE 20. Product Information
The bronze furniture and lamps are made in Egypt by artisans in a traditional way. Bronze sculptures, wrought-iron garden furniture and wrought-iron accessories, cast iron, terracotta statues of Xi'an warriors, ceramics and porcelain in China, lamps, chandeliers, lamps, lighting fixtures Tiffany are made in China, all our items are brand new. The bronzes are not signed and are all reproductions. Dimensions are given as an indication, our items made by hand can have dimensions and colors, patterns, additional ornaments and vice versa. Wood, inlay and marble being natural elements may have the hue or slightly different patterns .If you need a specific dimension or want to have information for an object it is better to contact us before. The weight is indicated emabllage included, to know the weight of a product alone, deduce about 15% of the indicated weight.
ARTICLE 21. Legal Warranty
When acting as a legal guarantee of conformity, the consumer:
- benefits from a period of two years from delivery of the property to act;
- may choose between the repair or replacement of the property, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code;
-is exempted from reporting proof of the lack of conformity of the property during the six months following the delivery of the property. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods.
The legal guarantee of conformity applies regardless of the commercial guarantee that may be granted. Lastly, it recalls that the consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and that in this case he may choose between the resolution of the sale or a reduction in the selling price in accordance with Article 1644 of the Civil Code.
Our commercial guarantee is two years.
You can contact the after-sales service with these contact details: SARL TOUFAU - Manager: Marc Andréoli ZA Champ au Roi 70000 Vaivre et Montoille - FRANCE- Tel: 09.62.52.65.54 Fax: 09.72.61.88.15 email@example.com
Principle of withdrawal
The CLIENT has in principle the right to return or return the PRODUCT to the SELLER or to a person designated by the latter, without undue delay, and at the latest within fourteen (14) days following the communication of his decision to retract, unless the SELLER proposes to recover the PRODUCT himself.
Withdrawal period The withdrawal period expires fourteen (14) calendar days after the day the CUSTOMER, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the PRODUCT.
If the CLIENT's order is for more than one PRODUCT and these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day the CUSTOMER, or a third party other than the carrier and designated by the CLIENT, physically takes possession. of the last PRODUCT.
Notification of the right of withdrawal To exercise the right of withdrawal, the CLIENT must notify its decision to withdraw from this contract by means of an unambiguous declaration to: SAR TOUFAU - ZA Champ au Roi - 70000 Vaivre and Montoille - France or firstname.lastname@example.org.
He can also use the form below:
-------------------------------------------------- -------------------------------------------------- -------------------------------------------------- ---------------------------------------------
For the attention of SARL TOUFAU, ZA Champ au Roi, 70000 Vaivre and Montoille, France
Phone number of the SELLER *: 09.62.52.65.54
SELLER'S teleCOPY number *: 03.55.03.56.45
SELLER * email address: email@example.com
I hereby notify you of my retraction of the contract for the sale of the PRODUCT below:
PRODUCT reference Invoice number:
N ° of the purchase order:
- Ordered on [____________] / received on [________________] -
Method of payment used:
- Name of the CLIENT and, if applicable, the beneficiary of the order:
- CUSTOMER address:
- Delivery address :
- CLIENT's signature (except in case of transmission by email)
-------------------------------------------------- -------------------------------------------------- -------------------------------------------------- -------------------------------------------------
In order for the withdrawal period to be respected, the CUSTOMER must transmit his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of the retraction
In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse the totality of the sums paid, including the expenses of delivery without excessive delay and, in any event, at the latest fourteen (14) days as from the day the SELLER is informed of the CUSTOMER's desire to retract.
The SELLER will refund using the same means of payment that the CUSTOMER will have used for the initial transaction, unless the CUSTOMER expressly agrees to a different means, in any case, the refund will not cause expenses to the customer.
The SELLER may defer the refund until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, the date chosen being the date of the first of these facts.
The CUSTOMER is liable only for the depreciation of the good resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of this PRODUCT. In other words, the CUSTOMER has the opportunity to test the PRODUCT but his liability may be incurred if he proceeds to manipulations other than those that are necessary.
Terms of return
The CUSTOMER shall, without undue delay and, in any event, no later than fourteen (14) days after communication of its decision to withdraw from this contract, return the property to: SARL TOUFAU - ZA Champ au Roi - 70000 Vaivre and Montoille - France, it is up to the customer to return his order, to choose his carrier, according to the law the cost of return are the responsibility of the customer.
This period is considered respected if the CUSTOMER returns the good before the expiration of the period of fourteen days.
We advise you to return the items ordered in the same way as for your delivery, small parcels can be returned by post, for seats and furniture by a carrier on pallets, carrier's choice and order and removal and at the expense of the customer.
We advise you to subscribe with the carrier insurance, because in case the parcel would be returned and broken during his return, the parcel will be refused and it will be up to you to assert the insurance of your carrier for any refunds or indemnifications.
If the verification of the parcel could not be done on receipt applies the article of the commercial code L 133 - 3, the reception of the transported objects extinguishes any action against the valet for damage or partial loss if within three days, not including the holidays, which follow that of this reception, the addressee did not notify to the valet, by extrajudicial act or by registered letter, his motivated protest. If, within the above-mentioned period, a request for an expert is made pursuant to Article L. 133-4, this request is a protest without it being necessary to proceed as described in the first paragraph. All contrary stipulations are null and void. This last provision is not applicable to international transport.
The CLIENT will have to bear the direct costs of returning the goods. State of the returned property The PRODUCT must be returned according to the instructions of the SELLER and include in particular all the delivered accessories.
Small parcels can be returned by post.
For furniture and seats, we advise you to ship them by carrier, here is an estimate of delivery charges for metropolitan France on pallet:
Weight up to 30 Kgs .......................................... 65 € ttc
Weight up to 40 Kgs .......................................... 85 € ttc
Weight up to 50 Kgs .......................................... 95 € ttc
Weight up to 60 Kgs ......................................... 105 € ttc
Weight up to 70 Kgs ....................................... 115 € ttc
Weight up to 80 Kgs .......................................... 125 € ttc
Weight up to 90 Kgs .......................................... 145 € ttc
Weight up to 100 Kgs ....................................... 155 € ttc
Weight up to 130 Kgs ......................................... 180 € ttc
Weight up to 160 Kgs .......................................... 225 € ttc
Weight up to 190 Kgs .......................................... 255 € ttc
Weight up to 250 Kgs .......................................... 340 € ttc
Weight up to 350 Kgs .......................................... 430 € ttc
Weight up to 500 Kgs .......................................... 700 € ttc
These rates are estimates for an individual who makes a shipment, these can vary depending on the departing and delivery department and volume, for Corsica + 50% at these prices.
The PRODUCTS are packaged in accordance with the applicable transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CLIENTS must meet the same standards when returning PRODUCTS. As such the CUSTOMER is invited to return the PRODUCT does not suit him in its original packaging and in good condition, suitable for its remarketing.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following hypotheses:
● Supply of goods or services whose price depends on fluctuation on the financial market
● Supply of goods made according to the specifications of the CLIENT or clearly personalized
● Supply of goods likely to deteriorate or expire rapidly
● Provision of audio or video recordings or sealed software that have been unsealed after delivery
● Journal, periodical, magazine (except subscription contract)
● Providing accommodation services other than for residential purposes, transportation of goods, car rental, catering or recreation-related services if the offer provides for a specific date or period of supply goods which by their nature are inseparably mixed with other articles
● Supplies of sealed goods that can not be returned for reasons of health protection or hygiene and have been unsealed by the CLIENT after DELIVERY
● the supply of alcoholic beverages the price of which was agreed at the time of the conclusion of the contract of sale, the delivery of which can only be made after 30 days and the actual value of which depends on fluctuation on the market beyond the control of the SELLER
● Provision of dematerialized non-provided digital content if the performance has begun with the prior express consent of the consumer, who has also acknowledged that he will lose his right of withdrawal from the contracts concluded at a public auction
The conditions of withdrawal quoted are for the countries of the European community. Returns for countries outside the European Community are made under the DDP Incoterm which is the responsibility of the customer. Returns made that do not meet this Incoterm will have the corresponding amounts deducted from reimbursements.
Delivery area The PRODUCTS offered may only be delivered in the TERRITORY. It is impossible to place an order for any delivery address located outside this TERRITORY.
The PRODUCTS are sent to the delivery address (es) that the CUSTOMER has indicated during the ordering process. Delivery rates are for delivery accessible by the carrier, a non-accessible street (narrow street, traffic ban etc.) that requires a surcharge, or an impossible delivery that requires a return of this fact will be charged to the customer, without prior agreement, it is up to this one to inform us before the order if the reception is difficult or not accessible.
The PRODUCTS are sent to the delivery address (es) that the CUSTOMER has indicated during the ordering process.
The deadlines to prepare an order then to establish the invoice, before shipment of the PRODUCTS in stock are mentioned on the SITE. These deadlines are excluding weekends or holidays. An e-mail will automatically be sent to the CLIENT at the time of the shipment of the PRODUCTS, provided that the e-mail address appearing in the registration form is correct.
Delivery time & delivery
During the ordering process, the SELLER informs the CLIENT of the possible delivery times and formulas for the PRODUCTS purchased.
Shipping costs are calculated according to the delivery method. The amount of these costs will be payable by the CLIENT in addition to the price of the PRODUCTS purchased.
The details of delivery times and charges are detailed on the SITE.
Shipments outside the European community are sent under the conditions of the DAP Incoterm.
Terms of DELIVERY
The parcel will be given to the CLIENT against signature and on presentation of an identity document.
In case of absence, a notice will be left to the CLIENT, in order to allow him to pick up his parcel at his post office.
The CUSTOMER is informed of the delivery date set at the moment he chooses the carrier, at the end of the online ordering procedure, before confirming the order.
It is specified that deliveries will be made within thirty (30) days maximum. Otherwise, the CUSTOMER must give notice to the SELLER to deliver within a reasonable time and in case of non-delivery within this period, he may terminate the contract.
The SELLER will refund, without undue delay upon receipt of the cancellation letter, the CUSTOMER the total amount paid for the PRODUCTS, including taxes and delivery charges, using the same method of payment as that used by the CLIENT to purchase products.
The SELLER is responsible until the PRODUCT is delivered to the CLIENT. It is reminded that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted during delivery. Powered by TCPDF (www.tcpdf.org) 15/15
SARL TOUFAU - Manager: Marc Andréoli
ZA Champ au roi
700000 Vaivre and Montoille
Sarl capital of 6000 € -RCS Vesoul Gray 479704603 - Management No. 2004 B 212 - Siren: 47970460300014 APE code: 519 B - Vat no: FR 93479704603
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